Free souls

I did the escape from zombies offer, and didnt get my souls. I send a mail to check the situation ut they replied i already get my souls but aclly i didnt. So i tougt there may be delay but no. This was 2 hours ago and i still didnt get any souls. What should i do?

Update

Update

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I can't access the free soul section and exit hero didn't give me soulsbeither