TOP UP NOT WORKING PROPERLY

I bought a 150php (3 dollar) package . It came with an error then I tried to buy again , Sometbing pop-up and saying already own the Item? . I checked my debit account and lost 300php(6 dollars) but did not receive any items from the package(watermelon package worth 3 dollars)


I need a refund for the top up not working properly!!!!
I hope i would not get scammed!!