need help ..

I try to transfer the upgrade of my dark helm to inferno helm but it failed.. but it consume 70 soul and nothing happen.. how to fix it ??

this is my other account here is the screenshot..
Check the soul from 96 soul to 26 soul.. but nothing happen.. epic..
That problem happens when you transfer the upgrade of your item to another item when it is locked or equipped according to someone who posted the same problem. He asked Nanoo about it and I don't know what happens next.

To avoid it happening again, unlock and unequip items to be used in transfering upgrades. As to your lost souls and affected item, maybe you should ask Nanoo so it can be returned to it's normal state.
lazyboi
That problem happens when you transfer the upgrade of your item to another item when it is locked or...
How should i ask nanoo ?
Hope nanoo will answer your question brother
Jhe
How should i ask nanoo ?
To ask Nanoo for your problem, go to the website of Nanoo, then to the Dark Sword tab. Browse lower till you find "Help Desk" and click the help tab. Then enter the necessary information and data for your inquiry. You must include this picture above so they can quickly act on your problem.

Here is the link:
https://www.playnanoo.com/en/games/detail?package=com.nanoo.darksword

I hope this can help. Goodluck 👍